Refund Policy - Xtreme Training Complex
Our Commitment
Xtreme Training Complex strives to provide quality products and services. If you are not fully satisfied with your purchase, we are here to help.
Eligibility for Refunds
To be eligible for a refund:
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You must contact us within 14 days of receiving your order.
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The item must be unused, in the same condition, and in its original packaging.
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Proof of purchase (invoice or order confirmation) is required.
Non-Refundable Items
Certain items are not eligible for a refund, including:
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Gift cards or vouchers
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Downloadable products or digital content
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Items marked as final sale
How to Request a Refund
To request a refund, please:
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Contact us via email at [insert contact email] or call [insert phone number].
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Provide your order number, item(s) for refund, and reason for the request.
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Follow the instructions provided for returning the product (if applicable).
Processing Your Refund
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed within 7–14 business days, and a credit will automatically be applied to your original method of payment.
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Shipping costs are non-refundable unless the refund is due to an error on our part or a defective product.
Exchanges
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If you wish to exchange an item, please follow the same procedure as above and specify that you would like an exchange.
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Exchanges are subject to product availability.
Damaged or Defective Items
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If your item arrives damaged or defective, please contact us immediately with a photo of the damage.
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We will provide a replacement or full refund at no additional cost.
Changes to This Policy
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Xtreme Training Complex reserves the right to update this refund policy at any time.
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Any changes will be reflected on this page with the updated “last updated” date.